Current Users

FAQs for current maxRTE users.

• What is the time span between timeouts?
• How can I track the ROI and performance of my Insurance Discovery files?
• How do I reset a forgotten or expired maxRTE password?
• I loaded a batch and there is a yellow circle in the column next to the Batch ID Number, and when I open the message it states “Missing Patients".What should I do?
• How can we add and / or remove a user?
• What should I do if I forgot my password and/or my password expired?
• What should I do if I am locked out of my account?
• What do I do if our payers aren't showing up?
• How do we add a payer to our payer list?
• I am receiving red (payer unable to respond at the current time) or gray (empty) error messages. What should I do?
• I have a question regarding my maxRTE results.
• What happens if I need help while using your product?