---
title: What should I do if I am locked out of my account?
description: Please contact your internal maxRTE Administrator to unlock your account.
---

[Skip to content](https://services.maxrte.com/knowledge/i-am-locked-out-of-my-account#main-content)

![maxRTE\_Logo\_Color.png\]](https://services.maxrte.com/hs-fs/hubfs/maxRTE_Logo_Color.png?width=208&height=80&name=maxRTE_Logo_Color.png)

Open main navigation

Close main navigation

- Go to www.maxrte.com

 Go to www.maxrte.com

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://services.maxrte.com/knowledge?hsLang=en)
2. [Current Users](https://services.maxrte.com/knowledge/current-users?hsLang=en)

# What should I do if I am locked out of my account?

Please contact your internal maxRTE Administrator.  If they are unavailable you can email support@maxrte.com to unlock your account.

- [Product Basics](https://services.maxrte.com/knowledge/product-basics?hsLang=en#main-content)

    - [Insurance Discovery](https://services.maxrte.com/knowledge/product-basics?hsLang=en#insurance-discovery)
    - [Implementation](https://services.maxrte.com/knowledge/product-basics?hsLang=en#implementation)
    - [Insurance Eligibility Verification](https://services.maxrte.com/knowledge/product-basics?hsLang=en#insurance-eligibility-verification)
    - [Prior Authorizations](https://services.maxrte.com/knowledge/product-basics?hsLang=en#prior-authorizations)
- [Current Users](https://services.maxrte.com/knowledge/current-users?hsLang=en)

[![](https://services.maxrte.com/hs-fs/hubfs/maxRTE_Logo_Color%20copy-1.png?width=200&height=77&name=maxRTE_Logo_Color%20copy-1.png)](http://www.maxrte.com)

www.maxrte.com Help Center

Copyright © 2026, maxRTE