---
title: I am receiving red (payer unable to respond at the current time) or gray (empty) error messages. What should I do?
description: Please email our EDI Support Team at support@@maxrte.com with the payer name. We will test the payer and if necessary reach out to the payer to determine the issue and how long it will take the payer
---

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# I am receiving red (payer unable to respond at the current time) or gray (empty) error messages. What should I do?

Red or gray status indicators usually signify a temporary technical issue on the payer's end. If you encounter these:

1. Note the **Payer Name**.
2. Email **support@maxrte.com**.
3. Our team will test the connection and coordinate with the payer to determine an estimated time for resolution.

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