Denied and Drained: Solving the Three Biggest Problems in Patient Access

 

Discover how staffing, workflows, and technology gaps are driving costly front-end denials—and what to do about it.

Front-end errors remain one of the top causes of denials, yet many organizations overlook patient access as a key point of failure.

In this 45-minute session, experts from maxRTE and Wixcorp will explore how breakdowns in people, process, and technology lead to denials—and how to fix them.

What You’ll Learn:

  • How staffing instability and front-desk responsibilities contribute to authorization errors and missed verifications
  • Why front-end processes like insurance discovery and real-time eligibility must be embedded earlier and integrated directly into EMRs to reduce denials 
  • How the right technology can support stretched teams, close communication gaps, and automate manual tasks that impact financial performance 
  • Real-world strategies to align patient access operations with denial prevention efforts

Meet the Experts

Carla Larin_CEO of maxRTE_Headshot

Carla Larin

CEO of maxRTE

Carla Larin joined maxRTE as CEO in December 2021. Since 2014, maxRTE has provided healthcare facilities, medical clinics, revenue cycle management, and billing services companies with health insurance discovery and verification software, and maxRTE has most recently debuted new prior authorization technology. Carla is an alumna of Stanford Graduate School of Business and Dartmouth College.

Eric 2

Eric V. Wixom

Co-founder and CEO, Wixcorp

Eric Wixom is the Co-founder and CEO of Wixcorp – a patient experience company. Eric co-founded Wixcorp with two of his brothers with the goal of bringing sensible, innovative, and compelling service offerings to the healthcare industry with a sense of integrity, style, and fun. 

 

Prior to co-founding Wixcorp, Eric had a diverse career in healthcare working with medical groups, specialty practices, and hospitals of all sizes. He has extensive experience with designing patient experiences, healthcare strategies, IT systems, and change management.

 

Eric holds an Executive MBA in Systems Thinking from Villanova University’s School of Business and a B.A. in Health Science Studies with a Business minor from Boise State University.